Refund Policy
Last updated: June 3, 2026
We want you to be completely satisfied with your purchase of Kick Video Downloader. If you experience technical problems or are not happy with the product, please review our refund policies.
1. 7-Day Money-Back Guarantee
We offer a full 100% refund guarantee within 7 days of your initial purchase. If you feel the extension does not serve your archiving needs, or if technical incompatibilities prevent downloads on your local device, you are eligible for a complete refund.
2. Submission Guidelines
To process your refund request, please send an email directly to [email protected]. Please provide the following details:
- The Google email address used to log into the extension.
- Your Lemon Squeezy checkout receipt number or the billing email address.
- A brief explanation of the reason for the refund (this helps us improve the extension).
3. Process & Settlement
Once your request is received, our support team will verify your transaction records. Verified refund requests are approved and processed back to your original payment method (Visa, Mastercard, PayPal, etc.) within 2 to 4 business days.
4. Exclusions
Refund requests submitted after 7 days from the initial purchase date are generally not eligible for a refund, except in cases where a verified payment error occurred. Users whose accounts have been terminated due to a violation of our Terms of Service (e.g., attempts to hack the download limits) are not eligible for a refund.